KELLER MOVING AND STORAGE, INC. - FAMILY OWNED AND OPERATED SINCE 1922
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Your Moving Questions... Answered!

08.29.2017

With moving comes a LOT of questions.  You rarely move and it’s your belongings, after all!  My moving team and I compiled a list of questions that our customers ask on a day-to-day basis.  From this post, the best advice we can give is to NEVER be afraid to ask questions.  That’s why Keller Moving has a full-time & readily available office staff. Communication is key to a successful, stress-free move!  Let’s get started!
 
General FAQ

Q: When should I start researching moving companies?
A: It all depends on the season.  During the slower season (October – April), moving companies have more availability.  In the Spring & Summer months (May – September), you should start researching ASAP. A general rule of thumb is to book your mover about a month in advance.

Q: My house just went under agreement for sale.  Where do I start?
A: Your first “move” (haha) is to start calling movers right away and schedule your estimates.  Make sure all moving companies you contact are certified.  Never rely on a quote over the phone.

Q: How many estimates should I get?
A: We recommend getting at least 3 estimates, but no more than 4.  All estimates should be relatively similar in costs.  If there is one that is too low, just throw it away.  That’s called a “low ball” estimate.  It looks nice now, but you’ll end up paying more $$$ in the long run.  Low ball estimates are more common during the slower season.

Q: What can I do to keep costs down?
A: PURGE, PURGE, PURGE!  Get rid of anything you won’t be taking with you.  The less we move, the lower your fees, regardless of the distance.  Be prepared & know where everything is going once you get to your destination.  Stay with the crew at all times & be readily available to answer their questions.  Pack your “odds ‘n ends” on your own.  Consider what you want Keller to pack that’s worth the extra charges.  
TIP: Some customers think, if they move all their boxes on their own, their fees will be significantly less.  For long distance moves, this is definitely true.  For local moves, it may not be worth the stress, since boxes are very easy to move & don’t take much time.
 
Local Move FAQ

Q: How do I know if my move is local?
A: If your pickup and destination are within the same state and under 40 miles, you’re moving locally.

Q: How does the pricing work?
A: Local moving charges are based on a few factors: the time it takes to complete your move, amount of manpower required, number of trucks and accessorial services such as packing.

Q: I have settlement on both properties on the same day.  How does that work?
A: It all depends on your settlement times.  In most instances, we’ll load your goods onto our moving truck the day before, then deliver after your settlement or on the following day.
 
Long Distance FAQ

Q: How do I know if my move is long distance?
A: If your pickup and destination are over 40 miles and/or out of state, you’re moving long distance.

Q: How does pricing work?
A: Long distance charges are based on weight, mileage and accessorial services such as packing.

Q: I have a small shipment heading to Florida and I’m on a budget.  What options can you offer me?
A: Your most economical option would be standard shipping.  This option gives you a guaranteed loading date with a spread of delivery dates.  Your shipment will be shared with other customers heading in that direction.

Q: Will you move my plants for me?
A: It is recommended you transport plants on your own, since their condition cannot be guaranteed on the moving truck. 
TIP: When crossing state lines, always check with the Department of Agriculture (https://www.usda.gov/) to make sure there aren’t any state restrictions on your species of plant.
 
Storage FAQ

Q: I only require a couple nights of storage.  How does that work?
A: Your belongings will be held & locked on our moving truck(s) at our secure warehouse.

Q: How long can I keep my goods in storage for?
A: As long as you need!  You are not obligated to a set length of time.

Q: How do your storage charges work?
A: Your storage is based on how many containers you take up within our temperature controlled facility.  You’re charged on a month-to-month basis.

Q: Does it have to be your storage?  Can you move me into a public storage of my choice?
A: We can absolutely move you into public storage!  If you need constant access to your goods, public storage is your best option.
 
Miscellaneous FAQ

Q: Can I keep my clothes inside the dresser drawers?
A: Yep!  Clothes & linens are fine to stay inside dresser drawers.

Q: What should I do with my hanging clothing?
A: We offer wardrobe cartons.  They have a bar inside for your hanging clothing, so there’s no need to take them off their hangers.  They’re very convenient and quick to pack.  We send them on moving day.

Q: What should I do with my long lawn tools?
A: Long-handle tools such as rakes & shovels can be tied together.

Q:What CAN’T be moved?
A: All flammable & hazardous materials (AKA – “Hazmats”) such as turpentine, cleaning fluids, paints, spray cans and ammunition.
 
We hope these FAQs helped point you in the right direction!  Have more questions?  Call us today at 610-797-4886.  We’re always happy to help.

- The Keller Family

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